Category Archive for: Crisis Communications

b2b security vendors

B2B Security Vendors: Prepare for Scrutiny

Growing Skepticism Toward Vendors’ Claims Public sentiment toward technology vendors is undergoing a significant shift. Just take a look at what Ben Smith at Buzzfeed is saying, or the message behind Franklin Foer’s new book, “World Without Mind.” The shift reflects a growing skepticism in the claims technology providers make about their products and services.…

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pr crisis

Predicting a PR Crisis: Shark Week Case Study, Part 5

Welcome to the conclusion of our five-part Shark Week crisis communications case study! Before checking out the fin (get it? ‘Fin’ has a double meaning because, well, never mind…) read part 1, part 2, part 3 and part 4. Enjoy! At long last, the day has come: Shark Week 2017 is finally over. Can G.W.…

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crisis issue

Crisis Issue? Own It: Shark Week Case Study, Part 4

Miss earlier posts in this series? Check out part 1, part 2 and part 3 before diving into the below.  Despite G.W.’s best efforts, the Shark Week crisis issue is really hammer(head)ing his donut business. He’s done his research so he knows that sharks are getting a bad rep for no good reason, but his…

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crisis situation

Speed Matters in a Crisis Situation: Shark Week Case Study, Part 3

Just tuning into this series? Check out part 1 and part 2 before diving into the following post on the importance of speed during a crisis situation.  Sharks must keep swimming to keep from drowning, right? We all know this. Well, it’s not entirely true. Jaws. Deep Blue Sea. Sharknado. This thing. Sharks have been…

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crisis communications plan

Knowledge Is Key For Crisis Comms: Shark Week Case Study, Part 2

Miss the intro to this Shark Week crisis comms series? Read it here before moving on to part 2. G.W.’s vegan donut shop is suffering from a crisis as a result of the negative media attention around sharks during Discovery Channel’s Shark Week. Luckily, G.W. has fin here before – and knows just what to…

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crisis management

Crisis Management 101: Shark Week Case Study, Part 1

While Discovery channel is currently running their “it’s still a bad week to be a seal” campaign, we have a feeling it’s really sharks who are in for a tough few days. Why? Thanks to Google Trends, we know interest in the term “shark attack” is set to increase drastically as searches for “shark week”…

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crisis planning

Crisis Planning for Data Security Issues

The nexus of data security and crisis planning has taken on global importance recently. The rash of broad-based attacks just this last month, from the WannaCry ransomware to the more recent attack based on a variant of Petya, is effecting every industry. As the hacker ecosystem has become more automated and scalable, attacks have become…

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public apologies

Effective Public Apologies: Part 2

“We apologize to our customers who have been affected by this and have taken immediate steps to help prevent this from happening again.” Well, that wasn’t too hard to say, was it? A few months back I wrote a blog post about the basic tenets of issuing a public apology, and the pitfalls that companies…

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crisis management

How Prepared Are You? The Four Pivotal Stages of Crisis Planning

Today’s blog is from our partner at NATIONAL, Nancy Arab. Enjoy!  Consider your favourite brand. You may think that nothing could harm it because it is a multinational corporation, has a strong brand identity, or commands a loyal following. But in today’s world of consumer cynicism (outlined in detail in our Bold Thinking Report), no…

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managing global risks

Crisis Comms: How financial services PR pros can manage global risks

The World Economic Forum recently released its annual Global Risks Report. The report charts ten years of the largest risks to global stability, both in terms of likelihood of occurrence and also in terms of potential impact. It won’t surprise anybody within financial services communications to know that, in terms of both likelihood and impact,…

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